Basic Grain Products, Inc. ("Basic Grain," "we," "us," or "our") is committed to protecting the privacy of individuals who visit and interact with our website at basicgrain.ca (the "Site"). This Privacy Policy describes how we collect, use, disclose, and safeguard information in connection with your use of the Site.
Information We Collect
We collect information you provide directly to us when you complete our contact form, subscribe to email communications, or otherwise communicate with us. This may include your name, email address, phone number, company name, job title, and the content of your messages.
We also automatically collect certain technical information when you visit our Site, including your IP address, browser type, operating system, referring URLs, and pages viewed. This information is collected through standard web server logs and cookies.
How We Use Your Information
We use the information we collect to respond to your inquiries, fulfil requests for product information or samples, send requested communications, improve our Site, and comply with legal obligations. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
Cookies
Our Site uses cookies — small text files stored on your device — to improve your browsing experience and understand Site usage patterns. You may disable cookies in your browser settings, though this may affect some Site functionality.
Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. When personal information is no longer required, we delete or anonymize it securely.
Your Rights
Under applicable Canadian privacy legislation (PIPEDA and applicable provincial laws), you have the right to access your personal information held by us, correct inaccuracies, withdraw consent to certain uses, and request deletion subject to legal constraints. To exercise these rights, contact us at info@basicgrain.ca.
Contact
For questions or concerns about this Privacy Policy or our privacy practices, contact us at:
Basic Grain Products, Inc.
8524 Baxter Pl, Burnaby, BC V5A 4T8, Canada
info@basicgrain.ca